Product & order questions.
Get help from the right place.
A question about a drink?
For ingredients, allergens, packaging or a quality concern, use the contact details printed on your bottle or carton. Keep the best-before date and batch code available so the product team can identify the pack.
You can also visit Ribena’s UK brand website for its published product information and contact options.
A question about an order?
Open the order in the account used for your purchase. The support, delivery and return options there are connected to your transaction.
See delivery and returns help.
Still choosing?
Our drink FAQs explain concentrate and ready-to-drink formats. The Ribena guide covers mixing, serving and comparing packs.